FAQs
We are available to take your call between 9am-5pm, Monday to Friday. Please tel: 02080508207 for any assistance or queries.
Placing an order
If you order online, you will be taken to Paypal to pay for your order. If you would prefer to pay by card over the phone you can do. We can send pro formas upon request and take payment by BACS. Please note, goods cannot be despatched until payment has cleared.
If your order is being delivered to a UK address you have to pay VAT. The only time you do not have to pay VAT is if you are from an EU country and you have a valid EU VAT number. You can put this number on your account or input it at checkout to deduct the VAT from your order. VAT can only be deducted if your order is being sent to an EU country outside the UK, with a valid EU VAT number.
You can order from as little as one container, cap, spray or bottle.
Once an order has been placed, it cannot be amended. If you would like to cancel your order and place a new one, please phone us, tel: 02080508207, and we can refund you then place and take payment for your new order, or charge you the difference if your new order is more expensive than your previous one.
All invoices will be sent via email upon successful completion of our checkout process. We currently provide all invoices electronically at the point of sale.
Yes, the capsizes stated on the website are the external diameter measurement of the cap, not the internal diameter.
Our products come into us directly from their place of manufacture. They are then stored in our warehouse, where we pack them then dispatch them to you. This means that they may have picked up dust particles etc during transit and storage. We therefore highly recommend that you sterilise the products before you use them.
Delivery information
Courier delivery charges are calculated on the weight and bulk of your order and your postcode. To double check the delivery charge for your order please give us a call on 02080508207.
On many items, the cost of carriage seems out of proportion to the cost of the items. This is due to the unique nature of what we deliver. You will find that you can usually order many more items for the same courier fee.
We aim to dispatch all orders within 3-7 working days (subject to stock availability). Orders delivered by courier will need to be signed for on delivery. Please note that we are unable to offer next day delivery.
We predominantly deliver to the UK and we can also deliver to Europe. However, if you are in Europe (outside the UK) and wish to order a large/heavy lot of goods, we would advise that you arrange for a courier to collect from us. We do NOT deliver to anywhere outside of Europe.
GDPR Information
When you place an order with TGBC, we will collect the following information from you: • Name • Shipping Address • Billing Address • Email Address • Phone Number • TGBC Account Password When you land on an website page, your IP address will also be collected by cookies and pixels even if you do not place an order. This information cannot identify you as an individual however and is only used on an analytical basis to identify the demographics of our website users. Why does TGBC need my information? TGBC uses your information in order to deliver our orders swiftly and to communicate the status of your order to you via phone and email.
Information on sales invoices may need to be kept for up to 7 years in order for TGBC to retrospectively provide tax information to HMRC if required to.
